FAQs

It all depends on the number of users, computers, and servers you have in your workplace. After speaking with you about your requirements, Knovatik will put together a custom proposal that covers all of your equipment and provides the services needed to keep your business running smoothly on a daily basis.

Our managed services plan covers 24/7 monitoring and maintenance of your server equipment as well as monitoring and maintenance of your workstations during regular business hours. The core components of every support plan are:

If you’re a current client and have a tech problem, you can call the main office number and speak with an engineer right away. You can also email our engineering team at info@knovatik.com. If your issue arises after hours and you are a contracted customer, you can call the after-hours support line and an engineer will answer the phone (or call you right back if you leave a voicemail message).

• Advanced Priority Scheduling of On-site Visits

• Senior Certified Engineer

• Proactive Server and Workstation Monitoring

• Maintenance (scandisk, defrag, etc.)

• Business Class Antivirus and Antispyware Software

• Microsoft System Updates and Security Patches

• Unlimited Phone Support

• Unlimited Remote Support

Our Help Desk can assist with a variety of issues, such as problems with a Microsoft Office product or other business applications (as long as you maintain a support agreement with the software vendor).

Knovatik’s standard client contract is a three-year agreement with an easy-out clause. It says “Client shall have the right to, at their discretion, terminate this Agreement for any reason as long as a 30-day notice has been provided. Although we don’t think you’ll want to, this clause means that you can cancel the agreement at any point in time during that three-year period, for any reason.